THE COMPLETE AUTOMOTIVE TEAM
Our Trained & Certified Automobile Technicians are committed to keeping your vehicles safe and reliable.
No auto repair is too big or too small for our skilled automobile technicians.
No auto repair is too big or too small for our skilled automobile technicians.
Erin J. Hassall - President
Erin carries a double Bachelors degree in Business and Psychology as well as a Masters Degree from the University of Rochester. Her diverse background of business and Counseling gives her a well rounded perspective on conducting business. She created Complete Automotive Solutions with one goal in mind, to create an environment that welcoming, inviting, and friendly to all customers regardless of sex, race, age, or sexual orientation. We believe your service experience is equally as important as the quality of repair work provided; so we are committed to providing the best possible experience with the highest quality service available.
Jack R. Hassall - General Manager/Service Manager
With a Bachelors degree in Business Administration, Jack brings a strong business background of both sales and business management which is why he is able to take Erin's vision of providing the best possible service experience for our customers and apply it to our daily operations. Being married to the owner affords the opportunity for open communication of how the daily performance meets the big picture vision. In his General Manager's role, Jack's goal is to ensure our team is not only providing the highest quality service possible, but ensuring our customers are 100% satisfied with their experience. Because fleet service is a big part of our business, Jack is our primary business-to-business point of contact for the fleet managers of our service customers.
Nick Mastrodonato - Service Writer/Assistant Manager
Nick Mastrodonato wears many hats here at Complete Auto; He holds his NYS inspection license, is AC certified, and is trained in steering, suspension, tires, and brakes. Initially, Nick started as a member of our team in 2010 as a lube and tire tech, however with his dedication to grow and his passion for working with people, Nick moved into the Service Department as a professional service adviser. In addition to being a full time service writer, Nick's understanding of both the industry and our company has awarded him with the position of Assistant Manager. His background in service and his honest nature makes him an excellent service adviser always educating customers on their vehicle while never pushing a sale. You can be confident when you walk in the door, Nick will be ready to greet you with a smile and ensure the best possible experience.
Kathy Zobel - Office Assistant/Bookkeeper
No business can run effectively or efficiently without the support of key team members working in the background grinding out the day-to-day activities. Kathy is that key person who helps our daily operations run as smoothly as they do. In a business that is absolutely dedicated to absolute customer service, sometimes team members have to expect the unexpected and drop what they are doing to help make things happen for a customer. Kathy plays an absolutely vital role in our company with regards to making it happen. Aside from performing the administrative responsibilities and daily bookkeeping functions, Kathy is asked on an almost daily basis to help go get this customer, drop that customer off at work, go pickup parts, as well as many other last minute requests. She never hesitates or waivers, she quickly rises to the occasion with a smile and simply makes it happen!
Heather Piccarreto - Service Assistant
Heather is our newest addition and she was hired for her excellent combination of welcoming personality and attention to detail. As our company continues to grow, we understand the foundation of our growth has been exceptional customer service and in order to maintain the high standard we set, we needed to upgrade our service department. Heather helps us in every way, from creating the daily work orders, filling out repair order data, to cashing customers out.
Ted Griffin - Master Technician & Shop Foreman
With over 30 years of experience, Ted Griffin not only holds ASE certifications but has expert level training in electrical diagnosis and repair, driveability, check engine light OBD diagnostics, and virtually ever aspect of vehicle repair. Ted is extremely proficient in the use of diagnostic scan tools to accurately diagnose Control Module faults. His ability to navigate the most complex wiring diagrams and isolate faults makes him our "go-to guy" for all your electrical problems. Ted also serves as a mentor to our Junior techs helping to provide them real hands on tricks of the trade. As a Marine Corp veteran, Ted's work ethics are beyond reproach. Ted comes to work everyday with a desire to do the very best he can and his high regard for integrity shows in every job he performs. With his experience and work ethic, Ted is a pillar to our service department and you can be confident, no matter how complicated your service needs may be, Ted is ready for the challenge!
Andrew Hollenbeck - Technician
Andrew has 5 years of shop experience and his passion for engine and auto repair began as a kid. It is that passion that has driven Andrew to excel quickly advancing from a lube and tire specialist to a full fledged B level technician capable of performing service from brakes, suspension, full chassis repair, cooling system service, drive train and much more. Andrew is also one of our medium duty commercial truck specialist providing a multitude of service to our commercial fleet vehicles. Andrew is currently participating in our Apprenticeship program working with our shop foreman to advance his skills on a daily basis. A young man with a desire to achieve and succeed, we are proud to have Andrew on our team and ready to serve you.
Derrick Blakeley - Technician
Derrick brings over 12 years of experience working on virtually all makes and models of cars and trucks. Some technicians prefer to learn hands on by trial and error while others take advantage of training seminars, vocational schools, and educational media. Derrick is one of those techs who understands the benefit of "all of the above"; his desire to continually increase his knowledge and skill sets makes him a valuable member of our team. Derrick is skilled in all areas of automotive repair including a strong emphasis on commercial medium duty trucks and is our go-to technician for driver train repair such as engine, differentials, and transfer cases.
Htoo Ler - Technician
Htoo ler is a native of Thailand where he began learning the skill of mechanical repair. After coming to the United States, he found the natural skill of automotive repair. Htoo Ler's strong mechanical "sense" allows him to perform repairs without use of install guides which is a very rare skill. However, his strong desired to advance his skill and knowledge base is a rare trait in today's culture. His exceptional work ethic and desire to perform makes him an outstanding and valuable member of our service team!
Michael DiMarco - Technician
Mike is the newest member of our team who performs a lot of our PM Services, but do not confuse him as being a basic Lube Tech. Unlike most shops, we do not employ low level lube techs to perform oil changes; instead, we utilize actual qualified technicians that have experience beyond a basic lube tech to help ensure the highest quality service on your vehicle. Mike is experienced in all facets of chassis repair including steering and suspension, brakes, tires, alignments and more. Mike grew up in the shop setting learning the trade at a very young age which has helped him develop to become the quality technician he is today