THE COMPLETE AUTOMOTIVE TEAM
Our Trained & Certified Automobile Technicians are committed to keeping your vehicles safe and reliable.
No auto repair is too big or too small for our skilled automobile technicians.
No auto repair is too big or too small for our skilled automobile technicians.
Erin J. Hassall - Chief Executive Officer
Erin carries a double Bachelors degree in Business and Psychology as well as a Masters Degree from the University of Rochester. She is a Licensed Marriage and Family Therapist while holding certifications in multiple disciplines. Her diverse background of business and Counseling gives her a well rounded perspective on conducting business. She created Complete Automotive Solutions with one goal in mind, to create an environment that welcoming, inviting, and friendly to all customers regardless of sex, race, age, or sexual orientation. We believe your service experience is equally as important as the quality of repair work provided; so we are committed to providing the best possible experience with the highest quality service available.
Jack R. Hassall - President/General Manager
With a Bachelors degree in Business Administration, Jack brings a strong business background of both sales and business management which is why he is able to take Erin's vision of providing the best possible service experience for our customers and apply it to our daily operations. Being married to the owner affords the opportunity for open communication of how the daily performance meets the big picture vision. In his General Manager's role, Jack's goal is to ensure our team is not only providing the highest quality service possible, but ensuring our customers are 100% satisfied with their experience. Because fleet service is a big part of our business, Jack is our primary business-to-business point of contact for the fleet managers of our service customers.
Nick Mastrodonato - Service Manager
Nick Mastrodonato wears many hats here at Complete Auto; He holds his NYS inspection license and is trained in steering, suspension, tires, and brakes. Initially, Nick started as a member of our team in 2010 as a lube and tire tech, however with his dedication to grow and his passion for working with people, Nick moved into the Service Department as a professional service adviser. In addition to being a full time service writer, Nick's understanding of both the industry and our company has awarded him with the position of Service Manager. His background in service and his honest nature makes him an excellent service adviser always educating customers on their vehicle while never pushing a sale. You can be confident when you walk in the door, Nick will be ready to greet you with a smile and ensure the best possible experience.
Kathy Zobel - Office Assistant/Bookkeeper
No business can run effectively or efficiently without the support of key team members working in the background grinding out the day-to-day activities. Kathy is that key person who helps our daily operations run as smoothly as they do. In a business that is absolutely dedicated to absolute customer service, sometimes team members have to expect the unexpected and drop what they are doing to help make things happen for a customer. Kathy plays an absolutely vital role in our company with regards to making it happen. Aside from performing the administrative responsibilities and daily bookkeeping functions, Kathy is asked on an almost daily basis to help go get this customer, drop that customer off at work, go pickup parts, as well as many other last minute requests. She never hesitates or waivers, she quickly rises to the occasion with a smile and simply makes it happen!
Nichole Snyder - Service & Parts Coordinator
Nichole started with our company as a service assistant but after just a short period of time, we found that her strong organization skills combined with her desire to learn, made her a perfect candidate for filling the role as a service coordinator. Additionally, as our company continues to grow, we recognized an opportunity to increase our operational efficiency by better managing our parts process. Nichole now provides a combination of service writing and parts coordinating to help keep our team of technicians and service department as efficient as possible.
Ted Griffin - Master Technician & Shop Foreman
With over 30 years of experience, Ted Griffin has expert level training in electrical diagnosis and repair, driveability, check engine light OBD diagnostics, A/C System Diagnosis and repair, Engine Mechanical diagnosis and repair, and virtually ever aspect of vehicle repair. Ted is extremely proficient in the use of diagnostic scan tools to accurately diagnose Control Module faults. His ability to navigate the most complex wiring diagrams and isolate faults makes him our "go-to guy" for all your electrical problems. Ted also serves as a mentor to our Junior techs helping to provide them real hands on tricks of the trade. As a Marine Corp veteran, Ted's work ethics are beyond reproach. Ted comes to work everyday with a desire to do the very best he can and his high regard for integrity shows in every job he performs. With his experience and work ethic, Ted is a pillar to our service department and you can be confident, no matter how complicated your service needs may be, Ted is ready for the challenge!
Andrew Hollenbeck - Technician
Andrew started with our company back in 2016 when he came to us as a tire and lube tech. He quickly demonstrated not only the desire but the ability to learn and advance his career. In a very short period of time, Andrew evolved from a lube/tire tech to a full fledged A level tech who has become multidimensional in all areas of automotive repair. Andrew also has solid experience in medium duty truck work which helps make him strong with assisting our fleet customers. Andrew comes in early everyday looking to tackle any challenge that comes his way.
Mike Dimarco - Technician
As a young man, Mike gained excellent experience at a local prominent dealership where he not only performed oil, tire, and brake service, but was also a go-to chassis technician. He left the dealership recognizing he could better advance his skills working for a strong independent like Complete Automotive Solutions. Today Mike is an important part of our team provide a wide variety of skills allowing him to take on whatever job is needed.
Tabor Mortier - Chassis Technician
Tabor is a product of our apprenticeship program; as a young man he came to us with no experience but had a passion for automotive. As the saying goes, he started from the bottom and has worked his way up to a B level chassis technician in just a few short years. He takes initiative to learn, invests in his career and has a strong desire to become the best he can be.
Jared Marsan - Lube, Tire, & Brake Technician
Jared came to our team as an entry level technician who had a year of experience but realized he needed a better opportunity to grow his career. Although he only had one year of experience, like many good technicians, he realized his passion at home building cars for fun. It didn't take long for him to realize it only made sense to do auto repair for a living, since he could not get paid and create a future out of doing what he already loved to do. We are very excited Jared found his place with out team as we look forward to helping him grow and mature into a high level automotive technician.
CJ Wiest - Lube, Tire, and Brake Technician
CJ previously worked for us part time helping in the detailing department and after being around this industry, he decided to make it a full time career. He is now "all-in" working as a full time Lube and Tire specialist with a strong desire to learn the trade and work towards his goal of a top level "A" Technician. We are excited to have another young man with the passion to learn and succeed in this industry!
Mike Jamele - Detailing Technician
Mike is our full service automotive detailing technician; he provides a full array of detailing services both interior and exterior. His keen eye and attention to detail is the key to his customer's satisfaction. Whether you keep your vehicle in good shape and just need a spruce up or if you require a full reconditioning, Mike is the man to make it happen!